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Excel Add-in
Troubleshooting if Excel Add-in not working
Troubleshooting if Excel Add-in not working
Excel Add-in
Troubleshooting if Excel Add-in not working
Last Updated:
January 24, 2023
If Excel Add-in is not working
Please check and confirm that you have an active Microsoft 365 subscription and you have logged into your Excel using that subscription
Windows Desktop
Mac Desktop
Excel on Web
If your Excel is not working on a browser, then most often it is a fire-wall issue. Please try logging in using your browser on a personal laptop or iPad (which is outside your firewall) to confirm whether this is indeed the case
Contact Canopy Support
If the above fails, then please contact Canopy Support and we will help troubleshoot